Returns & Refunds

30-day return window

You have 30 days from the delivery date to request a return. After 30 days, returns are handled under the manufacturer’s warranty for defects only.

Condition requirements

Items must be unused, unassembled, and in their original packaging with all hardware and manuals included. Assembled or installed sheds cannot be returned — once a shed is built, it is yours.

If packaging is damaged but the product is unused and complete, contact us — we may still accept the return with a small restocking fee.

How to start a return

Email us at support@gardensheddy.com with your order number and the item you’d like to return. We’ll reply within one business day with a return authorization and a prepaid shipping label for eligible returns.

Do not ship an item back without a return authorization — unauthorized returns may be refused at the warehouse.

Refund timeline

Once we receive and inspect your return, your refund is processed within 3–5 business days to your original payment method. Depending on your bank, it may take an additional 3–5 days to appear on your statement.

Damaged or defective items

If your product arrives damaged or defective, contact us immediately — within 48 hours of delivery — with photos of the damage and your order number. We’ll arrange a replacement or a full refund at no cost to you, and you won’t need to return the damaged item unless we ask.